Discover the true essence of Spain on an exclusive 7-day journey that goes far beyond traditional tourist destinations. From the creativity and iconic architecture of Barcelona, through the passion and vibrant soul of Seville, to the majesty of Granada and the authenticity of Extremadura, you will experience a carefully crafted adventure designed to inspire, captivate, and connect you with the most genuine side of Spanish culture. Savor outstanding local gastronomy, marvel at the magic of the Alhambra, feel the power of flamenco, explore the legendary Iberian dehesas, and conclude your journey beneath some of the most breathtaking star-filled skies in Europe. An unforgettable experience where history, art, tradition, nature, and emotion come together to create memories that will stay with you for a lifetime.
DAY 1-2 BARCELONA
DAY 1 – BARCELONA | ARRIVAL.
Arrival at Barcelona Airport.
Meet & greet service upon arrival with assistance from our local representative, followed by a comfortable private transfer to the hotel located in the heart of the city.
Barcelona, the vibrant capital of Catalonia, welcomes visitors with its unique blend of Mediterranean lifestyle, artistic innovation, architectural masterpieces, and rich cultural heritage. A city where Roman origins, Gothic traditions, and Modernist creativity coexist harmoniously, creating one of Europe's most fascinating urban destinations.
Check-in at a 4 Superior hotel located in central Barcelona ★ .
Ideally situated for exploring the city's most emblematic landmarks, the hotel offers comfort, elegance, and an excellent location from which to begin this extraordinary journey through Southern Spain.
After check-in, enjoy some free time to relax after the journey, settle into the hotel, or take a first stroll through the elegant avenues and lively atmosphere that characterize Barcelona.
WELCOME EXPERIENCE – BARCELONA.
As the sun begins to set over the Mediterranean, guests are invited to enjoy their first introduction to Spanish hospitality and gastronomy in a welcoming and elegant atmosphere.
Welcome dinner at the hotel.
Enjoy a carefully selected dinner featuring regional specialties and Mediterranean flavors, offering the perfect opportunity to meet fellow travelers and begin discovering the rich culinary traditions that form an essential part of Spanish culture.
The evening provides a relaxed introduction to the journey ahead, allowing guests to share expectations, exchange experiences, and prepare for the remarkable destinations that await over the coming days.
Overnight in Barcelona.
DAY 2 – BARCELONA.
Breakfast at the hotel.
After breakfast, begin an immersive exploration of Barcelona, a city celebrated worldwide for its extraordinary architecture, vibrant culture, and unique Mediterranean character. Today’s journey reveals the artistic genius of Antoni Gaudí alongside the historic heart of Catalonia's capital.
GUIDED VISIT – BARCELONA:
● Sagrada Familia (priority access included)
The day begins with a visit to Antoni Gaudí's most celebrated masterpiece and one of the most extraordinary religious monuments in the world. Accompanied by an official guide, discover the symbolism hidden within its magnificent façades, admire the spectacular stained-glass windows that illuminate the interior with a kaleidoscope of colors, and learn about the visionary architect whose work transformed Barcelona into a global icon of creativity and innovation.
● Park Güell
Continue to one of Barcelona's most enchanting landmarks, where Antoni Gaudí transformed nature into art and architecture into imagination. Originally conceived as an exclusive residential project, Park Güell has become one of the city's most iconic sites and a UNESCO World Heritage Site. Stroll through its colorful mosaic terraces, admire the famous serpentine bench, and enjoy breathtaking panoramic views over Barcelona and the Mediterranean Sea.
● Casa Batlló
Visit one of the finest examples of Catalan Modernism and one of Gaudí's most extraordinary creations. Inspired by nature, the sea, and local legends, its spectacular façade and innovative design showcase the architect's boundless creativity. Discover why this UNESCO World Heritage Site remains one of Barcelona's most admired architectural treasures.
Lunch at Can Culleretes, the oldest restaurant in Barcelona.
Enjoy an authentic Catalan gastronomic experience in Barcelona's oldest restaurant, founded in 1786. Surrounded by centuries of history and tradition, guests will savor carefully prepared regional specialties while experiencing one of the city's most emblematic dining establishments.
In the afternoon, walking tour through:
● Gothic Quarter
Step into the historic heart of Barcelona and wander through a maze of medieval streets, hidden squares, and historic buildings that preserve more than two thousand years of history.
● Barcelona Cathedral
Admire one of the city's most important Gothic monuments, renowned for its elegant architecture, beautiful cloister, and central role in Barcelona's religious and cultural heritage.
● Jewish Quarter
Explore the ancient Call, one of the best-preserved medieval Jewish quarters in Europe. Its narrow alleyways and historic surroundings offer a fascinating insight into Barcelona's multicultural past.
● Plaça del Rei
Discover one of Barcelona's most significant historic squares, surrounded by remarkable medieval buildings and closely associated with the city's royal history.
● Las Ramblas
Stroll along Barcelona's most famous boulevard, where vibrant street life, flower stalls, cafés, artists, and local culture create one of the city's most iconic experiences.
● Visit to La Boqueria Market
Experience the colors, aromas, and flavors of one of Europe's most celebrated food markets. Discover local produce, Iberian delicacies, fresh seafood, cheeses, and traditional products that showcase the richness of Catalan gastronomy.
Traditional chocolate with churros tasting.
Enjoy one of Spain's most beloved culinary traditions with a tasting of freshly prepared churros accompanied by rich hot chocolate, offering a delicious and authentic taste of local culture.
Return to the hotel.
Dinner at the hotel.
Enjoy a carefully prepared dinner featuring Mediterranean and regional specialties, providing the perfect opportunity to relax and reflect on a day filled with art, architecture, history, and authentic Barcelona experiences.
Overnight in Barcelona.
DAY 3-4 SEVILLA
DAY 3 – BARCELONA – SEVILLE.
Breakfast at the hotel.
Enjoy breakfast before departing Barcelona and continuing the journey towards the heart of Andalusia, a region renowned for its rich cultural heritage, vibrant traditions, remarkable architecture, and warm hospitality.
Check-out and transfer to the airport.
Private transfer to Barcelona Airport for the flight to Seville.
Flight to Seville.
Relax and enjoy the short flight connecting Catalonia with Andalusia, offering a comfortable transition between two of Spain's most fascinating regions. As the landscapes change from the Mediterranean coast to the fertile plains of southern Spain, anticipation builds for the next chapter of this extraordinary journey.
Arrival and transfer to the hotel.
Upon arrival in Seville, private transfer to the hotel located in the city center.
Check-in at a 4 Superior hotel in central Seville ★ .
Ideally situated for exploring the city's historic treasures, the hotel offers comfort, elegance, and easy access to Seville's most emblematic landmarks.
LUNCH EXPERIENCE – SEVILLE.
Lunch in a selected local restaurant.
Enjoy a first introduction to Andalusian gastronomy through a carefully selected menu featuring traditional regional specialties. Discover the authentic flavors, fresh ingredients, and culinary traditions that have made southern Spain one of the country's most celebrated gastronomic destinations.
PANORAMIC ORIENTATION TOUR – SEVILLE:
● Guadalquivir River
Discover the river that transformed Seville into one of the most important ports of the Spanish Empire. For centuries, explorers, merchants, and navigators departed from these shores, connecting Spain with the Americas and shaping the city's extraordinary prosperity.
● Torre del Oro
Admire one of Seville's most iconic landmarks, a historic watchtower that once formed part of the city's defensive walls and protected access to the port along the Guadalquivir River. Today it remains one of the most recognizable symbols of the city.
● María Luisa Park
Stroll through Seville's most beautiful public gardens, filled with fountains, monuments, exotic vegetation, and shaded pathways. This elegant green oasis offers a peaceful introduction to the charm and beauty of Andalusia.
● Plaza de España
Visit one of Spain's most spectacular architectural landmarks and undoubtedly one of Seville's greatest treasures. Built for the Ibero-American Exposition of 1929, this magnificent square combines Renaissance and Mudéjar influences, featuring elegant bridges, colorful ceramic decorations, and impressive semi-circular architecture that celebrates the regions of Spain.
Return to the hotel.
Free time to relax before dinner or enjoy a first independent stroll through the historic center of Seville.
Dinner at the hotel.
Enjoy a delightful dinner inspired by the culinary traditions of Andalusia, featuring regional specialties and local flavors. The perfect opportunity to relax after the journey and reflect on the first impressions of this captivating city.
Overnight in Seville.
DAY 4 – SEVILLE.
Breakfast at the hotel.
After breakfast, embark on a fascinating journey through the cultural and historical heart of Andalusia. Seville is a city where Roman, Islamic, Jewish, and Christian influences have blended over centuries to create one of Europe's most beautiful and captivating destinations.
Today, discover the monuments, neighborhoods, and traditions that have made Seville one of Spain's most treasured cities.
GUIDED VISIT – SEVILLE:
● Historic Center
Explore the historic heart of Seville, one of the largest and best-preserved old towns in Europe. Wander through elegant squares, narrow streets, hidden courtyards, and centuries-
old buildings while discovering the rich cultural legacy that has shaped the city throughout its history.
● Seville Cathedral & Giralda (entrance included)
Visit the largest Gothic cathedral in the world and one of Spain's most important religious monuments. Built on the site of a former mosque, the cathedral houses magnificent chapels, priceless works of art, and the tomb traditionally attributed to Christopher Columbus. Climb the iconic Giralda Tower, originally constructed as a minaret, and enjoy breathtaking panoramic views over the rooftops of Seville.
● Royal Alcázar (entrance included)
Continue to one of Europe's most extraordinary royal palaces and a UNESCO World Heritage Site. Admire its magnificent Mudéjar architecture, elegant courtyards, intricate decorative details, and lush gardens that have captivated monarchs and visitors for centuries. Still used today by the Spanish Royal Family during official visits to Seville, the Alcázar represents one of the finest examples of cultural fusion between Islamic and Christian artistic traditions.
● Santa Cruz Quarter
Upon leaving the Alcázar, wander through Seville's most charming neighborhood, once the historic Jewish quarter of the city. Its labyrinth of narrow cobbled streets, flower-filled patios, hidden plazas, and whitewashed houses creates an atmosphere unlike anywhere else in Spain. This enchanting district offers a glimpse into the city's multicultural past and timeless Andalusian character.
SIGNATURE EXPERIENCE – ANDALUSIAN GASTRONOMY.
Lunch in a selected restaurant featuring traditional Andalusian cuisine.
Enjoy an authentic culinary experience showcasing some of Andalusia's most celebrated regional specialties. Prepared according to traditional recipes passed down through generations, the menu highlights the fresh ingredients, rich flavors, and cultural influences that define southern Spanish gastronomy.
Following lunch, guests will gain a deeper appreciation for the culinary heritage that has made Andalusia one of Spain's most respected gastronomic regions.
Afternoon at leisure.
Free time to enjoy Seville at your own pace. Guests may choose to explore local boutiques, relax in a traditional café, discover hidden corners of the historic center, or simply soak up the vibrant atmosphere and timeless beauty of Andalusia's capital.
EVENING EXPERIENCE.
Dinner in a selected venue.
Enjoy a memorable evening featuring regional specialties and authentic Andalusian hospitality in an elegant setting that reflects the warmth and character of southern Spain.
Flamenco Show Experience.
As night falls, immerse yourself in one of Spain's most passionate and expressive artistic traditions. Recognized by UNESCO as Intangible Cultural Heritage of Humanity, Flamenco combines music, song, and dance to convey the soul of Andalusia. This unforgettable performance provides the perfect conclusion to a day dedicated to the culture, history, and traditions of Seville.
Overnight in Seville.
DAY 5 SEVILLA-GRANADA
DAY 5 – SEVILLE – GRANADA.
Breakfast at the hotel.
After breakfast, bid farewell to Seville and journey east towards Granada, one of Spain's most captivating cities. Nestled at the foot of the Sierra Nevada mountains, Granada is a place where history, culture, and breathtaking landscapes come together to create one of the most extraordinary destinations in Europe.
Check-out and departure to Granada.
Travel through the scenic landscapes of Andalusia, passing endless olive groves, rolling hills, and picturesque villages that reflect the authentic character of southern Spain.
Arrival in Granada.
Upon arrival, begin discovering a city that served as the last stronghold of Moorish Spain and remains one of the country's greatest cultural treasures.
GUIDED VISIT – GRANADA:
● Historic Center
Explore the historic heart of Granada, where centuries of Christian and Islamic heritage coexist harmoniously. Wander through elegant streets, lively squares, and historic buildings
that reveal the city's fascinating past and vibrant present.
● Albaicín District
Discover Granada's oldest and most emblematic neighborhood, a UNESCO World Heritage Site characterized by its narrow winding streets, whitewashed houses, hidden courtyards, and authentic Andalusian atmosphere. This former Moorish quarter preserves the essence of medieval Granada and offers some of the most beautiful views in the city.
● Panoramic Views of the Alhambra
Enjoy spectacular viewpoints overlooking the Alhambra, where the magnificent palace complex rises above the city against the backdrop of the snow-capped Sierra Nevada mountains. These unforgettable panoramas provide the perfect introduction to one of the world's most celebrated monuments and offer some of the most iconic photographs of the entire journey.
Lunch in a selected restaurant.
Enjoy a carefully selected lunch featuring regional specialties inspired by the culinary traditions of Granada and Andalusia. Discover authentic local flavors while enjoying the unique atmosphere of one of Spain's most historic cities.
ALHAMBRA EXPERIENCE:
● Alhambra Palace & Generalife Gardens (entrance included)
Following lunch, visit the crown jewel of Andalusia and one of the most extraordinary architectural masterpieces ever created. A UNESCO World Heritage Site and Spain's most visited monument, the Alhambra captivates visitors with its exquisite Islamic architecture, elegant courtyards, intricate decorative details, and fascinating history.
Explore the magnificent Nasrid Palaces, admire the delicate artistry of their halls and patios, and discover the peaceful beauty of the Generalife Gardens, once the summer retreat of Granada's rulers. Throughout the visit, your guide will reveal the stories, legends, and cultural significance that make the Alhambra one of humanity's greatest treasures.
Check-in at a 4★ hotel in Granada.
After a day filled with history, culture, and extraordinary monuments, settle into your hotel and enjoy time to relax before dinner.
Dinner at the hotel.
Enjoy a delightful dinner featuring regional specialties and local flavors, providing the perfect opportunity to reflect on a day spent discovering one of Spain's most remarkable destinations.
Overnight in Granada.
DAY 6 GRANADA-EXTREMADURA
DAY 6 – GRANADA – EXTREMADURA (IBERIAN & STARLIGHT EXPERIENCE).
Breakfast at the hotel.
After breakfast, depart Granada and continue towards Extremadura, one of Spain's most authentic and least explored regions. Far from the traditional tourist routes, this remarkable territory preserves ancient traditions, pristine natural landscapes, exceptional gastronomy, and some of the darkest skies in Europe.
Check-out and departure towards Extremadura.
Travel through the heart of the Iberian Peninsula, crossing spectacular landscapes of rolling hills, oak forests, and traditional rural communities that have maintained their way of life for generations.
Arrival in the Dehesa region.
Recognized as one of Spain's most unique ecosystems, the dehesa is a landscape shaped by centuries of coexistence between nature and human activity. Its vast expanses of holm oak and cork oak forests provide the ideal environment for raising the world-famous Iberian pig and represent one of the country's most valuable natural and cultural treasures.
IBERIAN EXPERIENCE – THE WORLD OF JAMÓN IBÉRICO:
Visit to a traditional Iberian estate (finca).
● Walk through the dehesa ecosystem
Explore this extraordinary landscape alongside local experts while discovering how biodiversity, sustainability, and traditional farming practices have shaped the region for centuries.
● Iberian pig breeding traditions
Learn how the prized Iberian pig is raised in complete freedom among the oak forests, feeding naturally on acorns during the famous montanera season, the key factor behind the exceptional quality of Jamón Ibérico de Bellota.
● Traditional curing and production process
Discover the artisanal methods, patience, and expertise required to produce one of the world's most prestigious gastronomic products. From breeding and feeding to curing and maturation, every stage reflects generations of knowledge and craftsmanship.
GASTRONOMIC EXPERIENCE:
Lunch at the estate featuring regional specialties.
Enjoy an authentic culinary experience in the heart of Extremadura, where gastronomy is deeply connected to the land and its traditions.
● Jamón Ibérico de Bellota tasting
Savor the rich aromas, delicate texture, and complex flavors of Spain's most celebrated cured ham while learning why it is considered one of the finest gastronomic products in the world.
● Traditional local products
Taste a selection of regional specialties including artisan cheeses, locally produced olive oils, traditional recipes, and seasonal products that reflect the culinary identity of Extremadura.
● Regional wines
Complement the experience with carefully selected wines from nearby vineyards, perfectly paired with the flavors and traditions of the region.
Following lunch, guests will gain a deeper appreciation for the cultural heritage, craftsmanship, and natural environment that have made Iberian gastronomy internationally renowned.
Check-in at a 4★ hotel in Extremadura.
Located in a peaceful natural setting or near one of the region's historic towns, the hotel offers comfort, relaxation, and an authentic connection with the surrounding landscape.
Free time to relax and enjoy the hotel's facilities before the evening experience.
Dinner at the hotel.
Enjoy a carefully prepared dinner inspired by the culinary traditions of Extremadura, featuring regional specialties and local flavors that celebrate one of Spain's most respected gastronomic destinations.
STARLIGHT EXPERIENCE – EXTREMADURA:
As darkness falls, prepare for one of the most memorable experiences of the entire journey. Extremadura is home to some of Europe's clearest and least light-polluted skies, making it a privileged destination for astronomical observation.
● Guided astronomical observation
Accompanied by expert astronomy guides, discover the secrets of the universe beneath a spectacular canopy of stars.
● Telescope observation
Observe planets, star clusters, nebulae, and distant galaxies through professional telescopes while learning about the wonders of the cosmos.
● Constellation interpretation
Identify the most important constellations visible throughout the year and uncover the myths, legends, and stories that different civilizations have associated with the night sky.
● Dark Sky Reserve experience
Experience the extraordinary sensation of standing beneath thousands of visible stars in a certified Starlight Destination, where the absence of light pollution reveals one of nature's most breathtaking spectacles.
Return to the hotel.
Overnight in Extremadura.
DAY 7 – EXTREMADURA – BARCELONA
DAY 7 – EXTREMADURA – BARCELONA | DEPARTURE.
Breakfast at the hotel.
Enjoy a final breakfast surrounded by the peaceful landscapes of Extremadura, offering one last opportunity to reflect on the remarkable experiences shared throughout this journey across Spain.
Check-out.
After completing check-out formalities, departure from the hotel and transfer to the airport for the return connection.
TRANSFER TO AIRPORT.
Travel through the picturesque landscapes of the Iberian Peninsula towards the departure airport. Depending on flight schedules and operational requirements, transfers may be arranged via Madrid or through a direct routing.
As the journey comes to an end, guests can reflect on an unforgettable exploration of Spain's cultural, historical, gastronomic, and natural treasures. From the architectural masterpieces of Barcelona and the vibrant traditions of Seville to the majestic Alhambra of Granada and the authentic landscapes of Extremadura, each destination has revealed a unique facet of the country's extraordinary heritage.
FAREWELL TO SPAIN.
Over the past seven days, travelers have experienced the artistic genius of Antoni Gaudí, wandered through medieval quarters and royal palaces, savored regional gastronomy, discovered the world of Iberian ham, and gazed upon some of Europe's most spectacular night skies.
More than a journey through destinations, this experience has been an immersion into the soul of Spain — a land of history, culture, hospitality, traditions, and unforgettable emotions.
Private transfer to the airport.
Assistance with departure formalities.
End of services.
We hope to welcome you again soon for another Genuine Travel Experience and wish you a pleasant journey home filled with lasting memories of Spain.
SERVICES INCLUDED.
Meals Included
Professional Services
Entrance Tickets Included
Gastronomic Experiences
Exclusive Experiences
Insurance
SERVICES NOT INCLUDED.
Sessione scaduta. Aggiorniamo continuamente le nostre offerte e i nostri voli, continuiamo con noi ad avere nuove offerte
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In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (the "Law"), the company called "CENTRO DE NEGOCIOS LOS PORTALES S.A. DE C.V.," with its registered address at Avenida Coba, Manzana 10, Lote 82, Super Manzana 3, Edificio Coba, Local 1, Benito Juarez, Cancún 77500, operating under the trade name Travel Portal and its website https://travelportal.com.mx, responsible for the use and protection of your Personal Data, hereby informs you of the following:
Your data will be collected and processed in accordance with the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility, as stipulated by the aforementioned Law.
For what purposes will we use your Personal Data?
The Personal Data we collect from you will be used for the following purposes necessary for the development of our services:
Primary purposes:
- Contact and identify you.
- Provision of online sales services for tourism products and vacation packages.
- Purchase of vacation packages.
- To arrange travel through our website in an easy, fast, convenient, and secure manner.
- To inform you about the status of your reservations and purchases of vacation packages.
- Offer our tourism services.
- Online assistance for our services through online tools or by phone.
- To bill and collect for our services.
- Evaluate the quality of our services.
- Address your opinions, complaints, and suggestions.
- Contact you via telephone, email, regular mail, and any other means regarding informational and promotional purposes of the company.
Secondary purposes:
Additionally, we will use your personal information for the following purposes that are not necessary for the requested service but will help us provide you with better assistance:
- To facilitate the use of our website.
- Development of our services.
- Evaluate the quality of our services.
- Promotion and marketing of products and services.
- Internal statistics.
- Statistical and internal analysis purposes.
What Personal Data will we use for these purposes?
To achieve the purposes described in this Privacy Notice, the information requested from the user on the website includes the following:
- Identification data, such as Full Name (Official Identification with Photograph), Date of Birth, Age, Photograph, Landline or Mobile Phone Number (personal), Address (personal and fiscal), the image of the cardholder when entering Viagenza’s facilities through video surveillance cameras and security, email, marital status, Federal Taxpayer Registry (RFC), Unique Population Registry Code (CURP), and interbank key, if applicable.
- For the online purchasing service, we request credit card or debit card data, which include: Full Name, Card Number, Security Code, and Expiration Date. According to articles 8, 10, and 37 of the Law, these data are not considered as requiring explicit consent for use.
At Travel Portal, we do not handle or request sensitive Personal Data. Sensitive Personal Data is understood to be data that affects the most intimate sphere of the individual, or whose improper use could give rise to discrimination or pose a serious risk to the individual. In particular, sensitive data includes information that may reveal aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, sexual preferences.
Security Measures and Liability Limits
We are committed to offering security and confidentiality for the data you provide us when contracting an online service. Therefore, we have a secure server under the SSL (Secure Socket Layer) protocol, which encrypts the information for your protection. Once we receive your data transmission, we make reasonable efforts to ensure its security on our systems. However, we cannot guarantee total security for information transmissions over the Internet due to external violations of our software and firewalls, so data transmission via the Internet is at your own risk.
Social Media
Social media platforms like Facebook®, Facebook Messenger®, YouTube®, Pinterest®, Instagram®, Google+®, Tumblr®, Snapchat®, Reddit®, Vine®, WeChat®, Skype®, Line®, Qzone®, QQ®, Weibo®, Telegram®, Twitter®, LinkedIn®, WhatsApp®, and any others that are available serve as a communication and interconnection platform among users of different digital platforms. These platforms are not the responsibility of Travel Portal and are therefore not covered by this Privacy Notice.
The information provided on social media platforms in which Travel Portal participates as a user does not constitute or form part of Personal Data subject to protection under this Privacy Notice; it is the responsibility of the platform’s company and the user who publishes it.
With whom do we share your personal information and for what purposes?
We inform you that your Personal Data is shared, within the country, with the following individuals, companies, organizations, and authorities other than us, for the following purposes:
| Recipient of personal data | Country (optional) | Purpose of the transfer.
| External consultants. Who are they? | United Mexican States | Consultation regarding best practices in customer service and the optimization of quality and internal organization controls.
| Local, state, and federal authorities, as well as public entities such as the Ministry of Finance and Public Credit, INFONAVIT, IMSS, and those indicated by law. | United Mexican States | Compliance with tax obligations, notifications, requests, judicial documents, and those indicated by law.
It is important to note that third parties to whom your personal data are transferred will be bound by the terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.
I consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
I do not consent and authorize the processing and transfer of my Personal Data as provided in this Privacy Notice.
_____________________________
If you do not express your refusal for such transfers, we will understand that you have granted your implicit consent.
What are the rights of the Personal Data Owner?
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, effective from January 6, 2012, as the owner of Personal Data, you have the right to exercise the rights of access, rectification, cancellation, and opposition, known as "ARCO Rights" (provided they are legally applicable). Additionally, you can revoke your consent for the processing of your Personal Data at any time or limit their use or disclosure. The procedure for you to exercise your ARCO rights and revoke the consent granted to Travel Portal for the management of your personal data is through the following email: travelportal@travelportal.com.mx.
The aforementioned rights are exercised through the respective request submitted through the aforementioned email and should include necessary details such as your name, address, or other means of notification in relation to the case.
We will respond to your request within a maximum of 15 business days and will inform you of its outcome. Travel Portal advises users to update their data whenever it changes to provide better service.
How can you access, rectify, or cancel your Personal Data, or object to its use?
You have the right to know what Personal Data we have about you, why we use it, and the conditions under which we use it (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification). You can request the deletion of your data from our records or databases when you believe that it is not being used in accordance with the principles, duties, and obligations provided by the law (Cancellation). You also have the right to object to the use of your Personal Data for specific purposes (
Objection). These rights are known as ARCO rights.
How can you revoke your consent for the use of your Personal Data?
You can revoke the consent you have granted for the processing of your Personal Data. However, it is important to note that we may not be able to fulfill your request or cease using your Personal Data immediately in all cases, as there may be a legal obligation requiring us to continue processing your Personal Data. You should also consider that, for certain purposes, revoking your consent may result in us being unable to provide you with the service you requested or in the termination of your relationship with us.
To revoke your consent, you must submit your request in person at our offices.
The revocation of consent can be done at any time, and it does not have retroactive effects. To start the revocation process, you must clearly indicate in writing to the addresses provided or by email to travelportal@travelportal.com.mx which consent you wish to revoke. The written and/or electronic request for access, rectification, cancellation, or objection must contain the following:
1. The full name of the owner and address or other means for notification of the response to the request.
2. Documents proving the owner’s identity or, where appropriate, legal representation.
3. A clear and precise description of the Personal Data for which you seek to exercise any of the aforementioned rights.
4. Any other element or document that facilitates the location of the Personal Data.
5. In the case of requests for rectification, the owner must indicate the modifications to be made and provide supporting documentation.
Travel Portal will notify the owner within fifteen business days, counted from the date the request for access, rectification, cancellation, or objection is received, of the determination made. If the request is granted, it will be implemented within fifteen business days following the date on which the response is communicated. In the case of requests for access to Personal Data, delivery will proceed upon the owner’s identity verification or that of their legal representative, as appropriate. The aforementioned deadlines may be extended once, provided that the circumstances justify it.
The obligation to provide access to the information will be considered fulfilled when the Personal Data is made available to the owner or through the issuance of simple copies, electronic documents, or any other means provided by Travel Portal.
If the owner requests access to data from a person they presume is the responsible party and this turns out not to be the case, it will be sufficient to inform the owner of this through any printed (letter of non-acceptance) or electronic (email, optical media, etc.) means, in order to consider the request fulfilled.
Travel Portal may deny access to Personal Data, or the rectification, cancellation, or objection to the processing of such data in the following cases:
1. When the requester is not the owner of the Personal Data, and the legal representative is not duly accredited.
2. When the Personal Data of the requester is not in our database.
3. When the rights of a third party are affected.
4. When there is a legal impediment, or the resolution of a competent authority restricts access to the Personal Data or does not allow rectification, cancellation, or objection.
5. When rectification, cancellation, or objection has already been carried out.
The denial mentioned above may be partial. In such cases, Travel Portal will perform the required access, rectification, cancellation, or objection.
In all the above cases, Travel Portal must inform the reason for its decision and communicate it to the owner or, if applicable, to the legal representative within the deadlines set for that purpose, through the same means by which the request was made, and provide any pertinent evidence.
Travel Portal is not obliged to cancel Personal Data when:
1. It refers to parts of a private, social, or administrative contract and is necessary for its development and fulfillment.
2. It must be processed in compliance with a legal obligation.
3. It hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the enforcement of administrative sanctions.
4. It is necessary to protect the legally protected interests of the owner.
5. It is necessary to perform an action in the public interest.
6. It is necessary to comply with a legal obligation acquired by the owner.
If the cancellation is appropriate, Travel Portal will establish a blocking period for the sole purpose of determining possible responsibilities related to its processing, until the legal or contractual prescription period, and notify the owner or their legal representative of this in the response to the cancellation request issued within twenty business days. After the blocking period, the corresponding deletion will be carried out.
The blocking period will last until the corresponding legal or contractual prescription period.
How can you limit the use or disclosure of your personal information?
To limit the use and disclosure of your personal information, you have the following options:
1. Register with the Public Registry to Avoid Advertising, which is managed by the Federal Consumer Protection Agency, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services. These will be sent to you and to the contacts registered for that purpose. You can modify this indication at any time by sending an email to travelportal@travelportal.com.mx.
Use of Tracking Technologies on Our Website
On our website, we may use cookies, web beacons, and similar technological elements to collect information such as (a) your browser type and operating system; (b) the internet pages you visit; (c) the links you follow; (d) your IP address; (e) the sites you visited before entering ours; (f) user recognition; (g) detection of highlighted information; and (h) measurement of certain traffic parameters. The "Help" section in the toolbar of most browsers will tell you how to prevent new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
A cookie is a small file that a web server sends to your computer, which is stored on your hard drive. When you revisit our website, we can use the information stored in the cookie, such as your preferences, to make it easier for you to use our website. Cookies do not allow us to know your personal identity, and this will only happen if you choose to provide it to us. Most cookies expire after a specified period of time, and you can delete them at any time. You can configure your browser to alert you each time you receive a cookie, allowing you to accept or reject them.
How do we use cookies at Travel Portal?
We use session or temporary cookies, which remain in your browser’s cookie file during your visit to our website, as well as persistent cookies for repeated visits. Both types perform the following main functions:
- Personalized experience:
Cookies help us differentiate one user from another when they visit the website and allow interaction with various features of our platform. The following points depend on cookies:
- Remembering the country and language.
- Selection of preferred tours.
- Viewing specific search history and previously visited destinations.
- Notifications about tours that may be of interest.
- Analytical projections:
They assist in a better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics used to identify areas for improvement and successful aspects of the website. Cookies play an important role in providing an optimal experience on the site.
How can you manage the use of cookies?
You can decide not to allow cookies to be stored in
your browser, but you should be aware that some of the website’s key features will not be available. Basic searches will continue to work correctly.
To avoid using cookies, you can modify your browser settings to receive notifications each time cookies are used or to completely block storage. You can also choose to delete cookies that are already stored. The settings depend on the browser you use. You can easily find this option in the "Help" section.
If cookies are necessary for the functionality of the Travel Portal website, consent for their use is not required. Cookies expire after leaving the main Travel Portal website. However, persistent or third-party cookies require consent for selections and preferences made on the site. By selecting "Accept Cookies," you declare your approval for their use.
OUR COOKIES
They are essential for the user to navigate the site and use all the functions.
THIRD-PARTY COOKIES
They are imposed by an organization external to the website visited by the user. They are mainly managed by the marketing or data analysis department.
SESSION COOKIES
They are temporary and stored in the user’s browser until they stop using it. That’s when cookies are completely deleted.
PERSISTENT COOKIES
Cookies are deleted when the browser is closed. They are necessary to remember the user’s preferred settings and provide them automatically.
Website Disclaimer
Our website may contain links or links to external websites that do not correspond to Travel Portal and, therefore, have no connection with us.
The Personal Data that you provide through these portals or websites that are not covered by this Privacy Notice, and their processing, are not the responsibility of Travel Portal.
We recommend reviewing and reading the privacy policies and terms of use of such external websites before using them.
How can you stay informed about changes to this Privacy Notice?
This Privacy Notice may undergo modifications, changes, or updates due to new legal requirements, our own needs for the products or services we offer, our privacy practices, or changes in our business model.
We reserve the right to change this Privacy Notice at any time at the discretion of our administrators.
If you use the services on any of the Travel Portal sites, it means you have read, understood, and agreed to the terms mentioned above. If you do not expressly object to this notice and its updates, it will be understood that you have given your tacit consent.
End of Privacy Notice.